Returns and Exchanges

We are happy to accept your return for exchange or refund within 7 days of receipt of delivery.

If an exchange is required please contact Deer You at hello@deeryou.com.au and we will assist in organising the exchange for the customer. 

If a return is required please contact Deer You at hello@deeryou.com.au to confirm return process.  

 

PLEASE NOTE FOR ALL RETURNS or EXCHANGES:

1. Returns must include invoice included with your order.
2. Returned items must be in original condition, unaltered, unused, unworn, unwashed.
3. All tags, labels and hanging ties must be attached to the garment.
4. Freight is non refundable.
5. Refunds can only be made in the same manner as original payment.
6. Garments that have been soiled with anything including make-up, deodorant marks, cigarette smoke or body odour will not be accepted for exchange or refund.
7. Refunds will only be processed once the garment has been received.
8. Return Freight is at the expense of the purchaser and will be deducted from refund amount at flat rate of $10 AUD.  International  Return shipping is at the customer’s expense, unless the item arrives not as ordered, damaged or is deemed faulty. 

Faulty Items

We aim to provide you with products of the highest standard and quality packaging so should never receive a faulty product from us.  However, if you receive a product with a defect, please contact us as soon as possible so we can guide you through the warranty process. In order to assist this process, you may be required to send us images of the damage, defect or fault for preliminary assessment.  You may be asked to provide further information to support your claim to assist us with our assessment of the goods. You will also be required to send us the product and pay for any delivery charges. If the product is confirmed to have a defect, we will replace the product and return it to you free of charge. We will also refund the cost of shipping the product to us.